Zero tolerance gone awry in the Katy Independent School District

I hang out a lot in the Chronicle comments section. I am appalled at how many people post seriously racist remarks; I don't know of anyone who has been banned but then it is an easy thing to change all your sign-in info. I always feel like I am on the verge of being banned, I have had many of my comments deleted, I am not now nor ever will be totally politically correct. If I see something on there that is truly offensive to me and probably to others I will click on the report link, I think most people are reported more than once if they are someone I would report. I have gotten into terrible, long-drawn wars of words in there before, I have been called a racist, which I am not and other things but I still post. It's summer and I am a teacher and until I leave for Hawaii in a week or so, I will probably be in there posting throughout the day. I can't complain too much when a comment of mine gets pulled; it's their forum after all and I did agree to their Terms of Service, which by the way, is pretty much identical to the Houston Press TOS. Today they are arguing about Bill White shutting down the titty bars, yesterday it was the Burial of the N-word, the other day it was all about the arrest of the Golden Gloves boxer in Austin for beating the Hispanic man to death. Also, today there are quite a few comments on the new Seven Wonders of the World. Everyone wants to know why "their" wonder wasn't included and of course some of them complain about the ones that were included. I went in and asked why two "wonders" weren't included; they were fictional places from a popular series but no one even questioned. Snicker.

Looking for proof that Comcast has terrible customer service...check this out...

user Caryn has entered room

Caryn>
Today I had a tech at my house. He told me that I had a weak signal and that I needed to contact you all to schedule ANOTHER visit - this time having the tech bring a SIGNAL BOOSTER which is what I need.

analyst Tonya has entered room

Tonya>
Hello Caryn, Thank you for contacting Comcast Live Chat Support. My name is Tonya. Please give me one moment to review your information.

Tonya>
Thank you. For security purposes, may I please verify the phone number on the account?

Caryn>
281-239-7693

Tonya>
Thank you. One moment please while I research your issue.

Tonya>
Thank you for being patient. The Signal Booster is 54.97 total including installation.

Caryn>
What???? Let me see if I understand this - I have had terrible phone service and my cable box is not working properly and now Comcast wants to charge me for a signal booster?? Should I just call AT&T now?? That's absolutely ridiculous!

Caryn>
I'm not paying for the signal booster. I will cancel my service COMPLETELY if that's what is needed.

Tonya>
The signal booster is called an Amp and that's the charge for it

Caryn>
Do you have a Mgr? Or does Comcast just not care about keeping a customer with ALL of their products??

Tonya>
If you would like to speak with a supervisor, you would have to contact our Customer Care Department via phone at 1-800-Comcast

Caryn>
WOW...excellent customer service. The whole reason I'm using the LIVE chat is because while my phone was out ALL WEEKEND - I was unable to get someone to pick up the phone (as I ate up minutes on my cell phone) and talk to me. Now, I've had a tech at my house today who was unable to help me (and who I had to rearrange my schedule for, so I could be home to meet him). SOOO unimpressed!

Caryn>
I'll just cut and paste this conversation into an e-mail and send it to the general mailbox - it can't be worse than calling in. And, I'll be cc:ing ALL OF MY CONTACT LIST so they know what horrible service you all have shown me.

Tonya>
Is there anything else I can assist you with?

Caryn>
Yeah right...

Tonya>
You're welcome. I'm glad to have assisted you. Have a great night. Thank you for choosing Comcast.

Tonya>
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